CLIENT: TROO Hospitality, a UK-based hospitality management company

THE CHALLENGE

The organisation wanted to establish clear and unified sustainability priorities across its managed properties, but lacked clarity on where to start and had poor alignment across the portfolio.

OUR APPROACH

The organisation uses the FutureImpact platform to assess and manage sustainability performance across its expanding hotel portfolio.

We worked with the executive team to design a portfolio-wide sustainability strategy built around three core pillars: Education, Collaboration, and Empowerment. This process included:

• Facilitating leadership alignment around a shared sustainability vision.
• Delivering a comprehensive Sustainability Strategy with clear goals, timelines, and accountability, supported by a formal Sustainability Policy.
• Providing hands-on support, including tailored policy templates to accelerate implementation.

THE IMPACT

• Executive & General Manager Workshop: Brought senior leaders and hotel managers together to build a common understanding, secure buy-in, and outline the strategic rollout.
• Clear Roadmap: Established a step-by-step plan for integrating sustainability across the portfolio.

EARLY WINS

Identified and implemented quick wins that built momentum and demonstrated immediate progress.